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Getting Started
Please click a link below to find out more information on the topic. Each link opens an FAQ on that subject, which you may browse. If you still require help, please contact us stating the exact nature of the problem in detail. To ensure a fast response, please help us to help you by copying and pasting all relevant error messages into your email.

Back to FAQ menu.

What do I do if I have a problem and it has not been addressed?
If you have a problem, then the easiest way to contact us is via e-mail.Please e-mail us at support@gmn.com. We're here tohelp. Don't hesitate to take us up on it! To speed up the support process please include as much relevantinformation as Read More

Can I access your site through AOL?
AOL users accessing the GMN Website will need to use AOL 4.0 Read More

Whatís the difference between the 64K and the 128K files? How do I know which one to download?
There are 2 main differences between these file types, size and quality of sound. Read More

Rules for contests and sweepstakes?
How is my personal information used in contests and sweepstakes?  Read More

Step-by-step downloading instructions
To download a file you must first be registered. If you have already registered and still see the message "asking you to register" you may have an incorrect cookie or cache setting.  Read More

How does your radio station work?
The GMN Radio station on our website is essentially the same as a regular radio station that you tune into on your radio.  Read More

OK, I downloaded a track, now how do I play it back?
To play back the MP3 file you need to have a player that is compatible with this type of file format.  Read More

Can I access GMN using WebTV?
You can access the content portion of our site with WebTV however, you will not be able to access the multimedia functionality this way. Read More

Which size file should I download?
Whatís the difference between the 64K and the 128K files? How do I know which one to download?  Read More

Iím new at this, can you help me with downloading a Player?
Iím new at this, can you help me with downloading a Player?  Read More

I donít understand this Ė please explain how downloading works.
When you download an MP3 file itís like downloading any software from the Internet. The download process stores the file on your computerís hard drive. You then have access to it at any time.  Read More

Can I access your site through AOL?
AOL users accessing the GMN Website will need to use AOL 4.0 or higher, which incorporates the latest generation of Browser technology.  Read More

What is this Real Channel?
What is this Real Channel and why can't I find it on your site?  Read More


Getting Started
If this is your first visit to ClassicalPlus and you are confused, you will find vital information here.

Technical Information
For technical requirements and help with problems with registration or cookies.

Shopping at ClassicalPlus
Information on the ClassicalPlus shop, credit cards, shipping, security and how to order from us.

Listening to Music
Help about your MediaPlayer, plug-ins and problems listening to our music.

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